Privacy Policy

1. Introduction

Fireflies Collective ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information when you visit our website or engage our services.

2. Information We Collect

We collect only the personal information necessary to provide our services effectively, including:

• Contact information such as your name, email address, phone number, and company, provided through our contact form or during project engagements.
• Project information shared with us in the course of delivering design services.
• Usage data collected automatically through analytics, including pages visited, referring URLs, browser type, device information, and approximate location.
• Cookies and similar technologies used for essential website functionality and analytics.

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and communicate with you about projects.
• Deliver, maintain, and improve our services.
• Send relevant updates, where you have opted in to receive them.
• Comply with legal and regulatory obligations.
• Analyse and improve the performance of our website.

4. Legal Basis for Processing

We process personal data on the basis of your consent, the performance of a contract with you, our legitimate interests in operating our business, and where required by law.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (such as hosting, analytics, and email providers), all of whom are bound by confidentiality obligations. We may also disclose information where required by law or to protect our legal rights.

6. Cookies

Our website uses cookies to support essential functionality and to help us understand how visitors use the site. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.

7. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission over the internet is fully secure, however, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict our processing of your data.
• Request a portable copy of your data.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at hello@fireflies-collective.com.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated where appropriate.

Contact

If you have questions about this privacy policy or how we handle your data, please contact us at hello@fireflies-collective.com or visit our contact page.